Director of Customer Support at Linux Academy, former professional kitchen chef and cook, all around expert at putting out fires.
February 28th, 2020 | 47 mins 42 secs
analytics, anthony bourdain, bill buford, brandon bruce, brunch with brent, bsides, bsidesbcs, bsidessatx, career, chef, community, conflict resolution, cook, customer support, extras, interview podcast, jupiter broadcasting, kitchen, kitchen brigade, kitchen confidential, linux, linux academy, linux bible, medium raw, metrics, open source, remote, remote work, scale, skills, support
Brent sits down with Brandon Bruce, Director of Customer Support at Linux Academy. We explore the world of support, how his former role as professional chef informs his "Kitchen Brigade" approach to building a support team, analytics data's ability to reveal surprising user experience patterns, and more.